Nova Domus Real Estate respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication channels.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit an enquiry, register an account, request a consultation, communicate with us, or use our real estate services.

1. Information We Collect

We may collect information including:

• Full name
• Email address
• Telephone and WhatsApp number
• Account registration information
• Property preferences and requirements
• Buying, selling, investment, or property-management enquiries
• Information voluntarily submitted through forms or communications
• IP address, browser type, device information, and website usage information
• Cookie and analytics information
• Any other information reasonably necessary to provide our services

Where a transaction or regulatory requirement requires additional documentation, further information may be requested separately and handled in accordance with applicable law.

2. How We Use Your Information

We may use personal information to:

• Respond to property enquiries
• Arrange property consultations and viewings
• Provide information about properties, projects, and real estate opportunities
• Assist with buying, selling, investment advisory, and property-management services
• Create and manage website accounts
• Communicate with clients and prospective clients
• Improve our website, services, and customer experience
• Send marketing communications where permitted by applicable law
• Maintain security and prevent misuse or fraudulent activity
• Comply with legal, regulatory, and professional obligations

3. Legal Basis and Consent

We process personal information in accordance with applicable laws and regulations in the United Arab Emirates.

Where consent is required, submitting your information or selecting the relevant consent option allows us to process the information for the stated purpose. Where applicable, you may withdraw your consent by contacting us, subject to any legal or contractual requirements that require continued processing.

4. Sharing of Information

We may share personal information where reasonably necessary with:

• Property developers
• Property owners or sellers
• Real estate service providers
• Technology, website-hosting, CRM, analytics, and communications providers
• Professional advisers
• Government, regulatory, judicial, or law-enforcement authorities where legally required

We do not sell personal information to third parties.

Where third-party service providers process information on our behalf, we take reasonable steps to require appropriate confidentiality and data-protection measures.

5. International Data Transfers

Some service providers or technology platforms may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take appropriate measures as required under applicable UAE data-protection legislation.

6. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, accounting, dispute-resolution, and legitimate business requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable UAE law, you may have rights concerning your personal information, including rights to:

• Request information about the processing of your personal data
• Request access to eligible personal data
• Request correction of inaccurate or incomplete information
• Request deletion where legally applicable
• Request restriction or cessation of certain processing
• Withdraw consent where processing is based on consent
• Object to certain automated processing where applicable

Requests may be subject to identity verification and applicable legal exceptions.

9. Marketing Communications

Where permitted by law, we may contact you regarding properties, projects, services, or opportunities that may be relevant to you.

You may request to stop receiving marketing communications at any time by using an available unsubscribe mechanism or contacting us directly.

10. Cookies

Our website may use cookies and similar technologies to maintain website functionality, understand website usage, remember preferences, improve performance, and support analytics or marketing activities.

Further information is provided in our Cookie Policy.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Nova Domus is not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage users to review the relevant third party’s privacy policy before submitting personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or applicable legal requirements.

The latest version will be published on this website with the applicable update date.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Nova Domus Real Estate
Dubai, United Arab Emirates
Email: info@novadomus.ae
Phone: +971 58 556 0113